Order Timeline
Kaleidoscopes & Polka Dots handcrafts all products. Most are ready to ship, some, i.e. custom orders, are ready within two weeks after all decisions are final. Oftentimes, orders process faster than that but I can’t guarantee a faster processing time.
Made To Order VS Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it is handmade.
Please note that both options are handmade but the pre-made is shipment ready while made-to-order products take about two weeks to be created for you.
Look for the following image if a product is ready for shipment immediately:
Handmade Disclaimer
Table of Contents
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
- treating them delicately, as if they were family heirlooms
- taking them off before any strenuous activity where they may be tugged, soaked with water, overheated, etc.
- storing them in a dry airtight location to prevent rusting
Your product(s) can be damaged if:
- they are left out in the sun
- too much pressure is applied to a piece
- it is washed
- it is exposed for too long in the open air
- it is worn during exercise or strenuous activity
Size Charts
When applicable, please use my size charts to prevent errors in ordering.
Bookmark Length
Necklace Sizing Chart
Bracelet Sizing Chart
Custom Orders
I love creating new products from scratch when possible.
Please contact me for a quote.
Please note that custom orders can have a lengthier processing time. Ask me for details.
Shipping
Domestic Shipping
Kaleidoscopes & Polka Dots ships through the United States Postal Service (USPS).
International Shipping
As of May 2019, Kaleidoscopes & Polka Dots is only shipping to Canada and to the United States.
Shipping Cost Calculations
I do my best to apply fair shipping costs to each order.
Shipping costs are calculated automatically during checkout.
Production & Shipping Timeline
Selecting expedited shipping during checkout does not ensure faster processing time.
If you’ve made a custom order, your product may still take two weeks to be handmade.
Unless otherwise noted, most pieces are ready to ship.
Returns
My policy lasts 90 days.
If 90 days have gone by since your purchase, unfortunately, I can’t offer you a refund or exchange.
Additional non-returnable items:
- Gift cards
- Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
- Sale items
To complete your return, please email me at sincerely@kaleidoscopesandpolkadots.com.
Within your email, please include:
- order confirmation
- A brief note about why you are returning your vintage-inspired jewelry
There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or is missing parts for reasons not due to our error.
Any item that is returned more than 90 days after delivery
Refunds
It is my mission to ensure that all customers are fully satisfied with their order. If anyone is not fully satisfied with their order, I will certainly provide them with a full or partial refund.
Any of the following conditions apply within 90 days of purchase:
If the item is defective and the customer would like a 100% refund, the item must be returned to me in its original condition and packaging.
If a customer receives a defective product, I can provide them with a brand new product in exchange for the defective product and a $20.00 shop coupon.
If a customer chooses to keep a damaged product, they will be provided with a discounted rate after proof of damage is received via a photo and approved. Additionally, they will also receive a $40.00 shop coupon.
If a customer simply doesn’t love their purchase upon receipt, meaning it is not a defective product, they will provide feedback about what they were expecting versus what they received, in exchange they’ll receive a full refund.
To begin the refund or exchange process, please email me at: sincerely@kaleidoscopesandpolkadots.com.
Within email, please include:
- Order confirmation
- A brief note about which of the above return conditions the customer is pursuing.
Following the customer’s email, they’ll receive a return label with prepaid postage. They’ll be responsible for packaging your return.
Once return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then the refund will be processed, and a credit will automatically be applied to the credit card or original method of payment within a certain amount of days.
Late or Missing Products & Delayed Refunds
If the customer does not receive a refund after 3 to 5 business days after correspondence, please check in with the bank or credit card company used during the purchase. They should be able to see more on their end relating to the delay.
If this doesn’t work, please contact sincerely@kaleidoscopesandpolkadots.com.
Sales Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges
I only replace items if they are defective or damaged.
If you need to exchange it for the same item, send me an email at sincerely@kaleidoscopesandpolkadots.com and send your item to:
304 S. Jones Blvd #4459
Las Vegas, NV 89107
Return Shipping & Exchange Cost
To return products, customer should mail product to:
304 S. Jones Blvd #4459
Las Vegas, NV 89107
Depending on where customer lives and the financial institution used during purchase, the time it may take for refunds to post may vary.